Stakeholder Communication - Yuanta Financial Holdings

利害關係人溝通管道利害关系人沟通管道 Stakeholder Communication Channels

To ensure that stakeholders can communicate with the Company in a timely and effective manner, and to enhance the supervisory function of the board of directors and Audit Committee, Yuanta FHC has worked to continually strengthen its communication channels with stakeholders, with the hope that through diversified communication channels we will be better able to receive and respond to stakeholders' feedback and issues of concern.

In addition to regularly compiling relevant results, reviewing the results of discussions with stakeholders, and submitting a report and confirmation to the board of directors annually, the status of each stakeholder communication for the year 2023 was reported to the board of directors on June 26, 2024.

Issues of Stakeholder Concern and Communication Channels

Customer Complaints Hotline

Using its customer service center and the employees of its locations across Taiwan, Yuanta has undertaken periodic surveys of customer opinion to better understand customer needs and levels of satisfaction, efficiently respond to and resolve problems, and provide the best possible customer service. Yuanta has also set up a Service line, webpage email box, and other public channels to provide customer consultation and respond to needs, and has set the internal control system, customer complaint case procedure, telephone recording system management notes, and other related measures, so as to effectively track and resolve problems, provide superior service, and protect customer rights.

To protect its customers’ personal information, Yuanta has set in place the “Yuanta Financial Holdings Co., Ltd., and Subsidiaries Customer Information Protection Procedures,” and statement on the protection of customers’ privacy rights, the contents of which are publicly available on the company website. With regard to Yuanta’s consumer complaints channels, the process is as follows: When the company receives consumer complaint cases, it immediately notifies the related units to resolve the issue and respond to the complainant, as well as the company or authorities, in order to fully assure the handling and progress of the case.

Yuanta Financial Holdings Address : 10F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan Telephone : +886-2-2781-1999	Yuanta Securities Address : 11F., No. 219, Sec. 3, Nanjing E. Rd., Taipei 104, Taiwan Telephone : +886-2-2718-1234 Service line : +886-2-2718-5886	Yuanta Commercial Bank Address: 1F., No.66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan Telephone : +886-2-2173-6699 Service line : 0800-688-168
Yuanta Funds Address : B1, No. 67, Sec. 2, Dunhua S. Rd., Taipei, 106 Taiwan Telephone : +886-2-2717-5555 Service line : 0800-009-968	Yuanta Futures Address : 3F., No. 77, Sec. 2 Nanjing E. Rd., Taipei 104, Taiwan Telephone : +886-2-2717-6000 Service line : 0800-333-338	Yuanta Life Address : 17F., No.156, Sec. 3, Minsheng E. Rd., Taipei 105, Taiwan Telephone : +886-2-2751-7578 Service line：0800-088-008
Yuanta Securities Finance Address : 12F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan Telephone : +886-2-2173-6833	Yuanta Venture Capital Address : 10F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan Telephone : +886-2-2173-6633	Yuanta AMC Address: 13F, No. 77, Sec. 2, Nanjing E. Rd., Taipei 104, Taiwan Telephone : +886-2-2173-6655
Yuanta Investment Consulting Address : 4F., No. 157, Sec. 3, Ren'ai Rd., Da'an Dist., Taipei City 106 , TaiwanTaipei, Taiwan Telephone : +886-2-8770-6078

Investors

In order to strengthen investor relations and increase the transparency of its financial information and operating conditions, Yuanta has set up an investor relations section on its website to conduct outreach and provide shareholders and investors with the latest, most accurate company news. Investors are also invited to use the following channels to get in touch with the company

Spokesperson Name : Chien Weng Position : President Telephone: +886-2-2781-1999		Deputy Spokesperson Name : Hsu Shu Mai Position : Vice President Telephone: +886-2-2781-1999	Investor Relations Name : Allen Wu Position : Senior Vice President E-mail : [email protected]
Stock Transfer Agent Yuanta Securities Stock Transfer Agency Address : B1, No. 210, Sec. 3, Chengde Rd., Taipei 103, Taiwan Telephone : +886-2-2586-5859

Employees

Yuanta’s human resource management procedures, in addition to following labor laws and related norms and regulations to guarantee the legal rights of employees, strive to maintain good channels of communication with employees, and have a system of formal consultations with unions and labor conferences.

After receiving a complaint from an employee, Yuanta will initiate complaint handling procedures according to the content of the complaint, in accordance with internal regulations such as workplace sexual harassment, unlawful workplace assault of employees in the performance of their duties, or other labor laws, and handle the complaint in a confidential manner to protect the complainant from any retaliation or other adverse treatment.

Employees Contact Person

Name :Peipei Chen

Position : Manager

Telephone : +886-2-2781-1999

Supplier Feedback and Complaints

In order to establish a complete supplier feedback and complaints process, provide affected stakeholders with a channel to seek relief, and assist the Company in continuing to improve sustainable procurement practices, cases will be handled with a high degree of confidentiality to protect the privacy of the parties involved, and impartiality and fairness will be maintained during the investigation of the case.

Terms and Conditions of Sustainable Procurement for Suppliers

Suppliers Contact Person

Name : Debbie Tseng

Position : Senior Manager

Telephone : +886-2-2781-1999

ESG Mailbox

Yuanta Financial Holdings The Corporate Sustainability Office

Email：[email protected]

Telephone：+886-2-2781-1999

Fax：+886-2-2772-1585